what i do

recent projects

Service design for a new operation center

2020-21 / remote & onsite

Objective:
Assess the 39 essential process of the current operation center and develop new service blueprints in 12 remote service design workshops.

Role:
Service designer

Tools:
Miro, MS Teams, SharePoint, Figma

Deliverables:
I was responsible for setting up initial user journeys, personas, and a UI mockup for the core process. The work was done through facilitating service design workshops remotely and enhancing a collaborative culture.

Circular construction workshop-based training series

2020

Objective:
Connect the actors in the construction sector through a workshop-based training in circular thinking. Start a local network For Berlin’s construction sector.

Role: Trainer

Tools:
Miro, Zoom

Deliverables:
I was responsible for co-creating the concept and facilitating the workshops.

Miro board to work on circularity
Picture of animated characters talking

Designing conversational digital learning modules for process improvement tools

2018-2021 / remote

Objective:
Develop e-learning nuggets for 20+ tools of lean management.

Role:
Concepter and writer

Tools:
MS Office, MS Teams, Articulate Rise

Deliverables:
I was responsible for writing conversational scripts including quizzes, and manage the feedback loops with the design agency.

Circular economy and tools for professionals

2019-2021 / remote & onsite

Objective:
Connect organizations and companies to develop a step by step action plan for Berlin’s way towards a circular city.

Role:
Concepter and facilitator

Tools:
Miro, Zoom, Google Suite

Deliverables:
I am responsible for building the educational portfolio, facilitating workshops and co-creating a strong team culture and communication while realizing our strategic goals.

Leon facilitating circular economy workshop
Leon facilitating UX workshop

Service design for existing customers in insurance

2019 onsite

Objective:
Design a new user centered digital cross- and up-selling service to create value for existing customers.

Role:
Agile Coach for a diverse UX team

Tools:
Miro, Figma, Skype, MS Office, Illustrator

Deliverables:
I was responsible for coaching the product owner, supporting the team in developing the product vision and a collaborative working environment while securing the overall successful flow of the project.

New digital service for a planning workflow

2019 / remote

Objective:
Design a new digital self-service to enable and support the booking of defined vocational training products.

Role:
Product owner coach, UI design

Tools:
Jira, Adobe XD, Illustrator, MS Office, RocketChat

Deliverables:
I was responsible for creating user flows, user stories, and the UI for the new software.

Overview of UI screens

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hallo@leonbucher.com

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