Service design for a new operation center
2020-21 / remote & onsite
Assess the 39 essential process of the current operation center and develop new service blueprints in 12 remote service design workshops.
Miro, MS Teams, SharePoint, Figma
I was responsible for setting up initial user journeys, personas, and a UI mockup for the core process. The work was done through facilitating service design workshops remotely and enhancing a collaborative culture.
Circular construction workshop-based training series
Connect the actors in the construction sector through a workshop-based training in circular thinking. Start a local network For Berlin’s construction sector.
I was responsible for co-creating the concept and facilitating the workshops.
Designing conversational digital learning modules for process improvement tools
2018-2021 / remote
Develop e-learning nuggets for 20+ tools of lean management.
Concepter and writer
MS Office, MS Teams, Articulate Rise
I was responsible for writing conversational scripts including quizzes, and manage the feedback loops with the design agency.
Circular economy and tools for professionals
2019-2021 / remote & onsite
Connect organizations and companies to develop a step by step action plan for Berlin’s way towards a circular city.
Concepter and facilitator
Miro, Zoom, Google Suite
I am responsible for building the educational portfolio, facilitating workshops and co-creating a strong team culture and communication while realizing our strategic goals.
Service design for existing customers in insurance
Design a new user centered digital cross- and up-selling service to create value for existing customers.
Agile Coach for a diverse UX team
Miro, Figma, Skype, MS Office, Illustrator
I was responsible for coaching the product owner, supporting the team in developing the product vision and a collaborative working environment while securing the overall successful flow of the project.
New digital service for a planning workflow
2019 / remote
Design a new digital self-service to enable and support the booking of defined vocational training products.
Product owner coach, UI design
Jira, Adobe XD, Illustrator, MS Office, RocketChat
I was responsible for creating user flows, user stories, and the UI for the new software.
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