Objective: Assess the 39 essential process of the current operation center and develop new service blueprints in 12 remote service design workshops.
Role: Service designer
Tools: Miro, MS Teams, SharePoint, Figma
Deliverables: I was responsible for setting up initial user journeys, personas, and a UI mockup for the core process. The work was done through facilitating service design workshops remotely and enhancing a collaborative culture.
Circular construction workshop-based training series
2020
Objective: Connect the actors in the construction sector through a workshop-based training in circular thinking. Start a local network For Berlin’s construction sector.
Role: Trainer
Tools: Miro, Zoom
Deliverables: I was responsible for co-creating the concept and facilitating the workshops.
Objective: Connect organizations and companies to develop a step by step action plan for Berlin’s way towards a circular city.
Role: Concepter and facilitator
Tools: Miro, Zoom, Google Suite
Deliverables: I am responsible for building the educational portfolio, facilitating workshops and co-creating a strong team culture and communication while realizing our strategic goals.
Service design for existing customers in insurance
2019 onsite
Objective: Design a new user centered digital cross- and up-selling service to create value for existing customers.
Role: Agile Coach for a diverse UX team
Tools: Miro, Figma, Skype, MS Office, Illustrator
Deliverables: I was responsible for coaching the product owner, supporting the team in developing the product vision and a collaborative working environment while securing the overall successful flow of the project.